MSP-07c » Recovery Testing

Service Blueprint Bricks » Managed Services Series

Process Details

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Process Description

Backup and recovery for IT systems are complex operations, subject to failure if the configuration of any of the systems involved changes, or if the backups are not set up properly.  Without periodic recovery testing, no one can be certain that backups can actually be restored if they are needed for a real-world recovery.

MSP Module 07c, Recovery Testing, describes the process for planning and conducting recurring system restoration tests.  Based on testing objectives developed with the client, the testing scope and methodology are agreed upon ahead of time.  Once testing has been completed, remedial changes to both backup and recovery plans are reviewed with the client and implemented, improving the probability of a successful recovery in the event it is required.

This module consists of the Module Overview Diagram plus 6 pages of detailed process maps personalized for your company.

Benefits
Components
  • Backup and restore procedures are validated through an actual recovery exercise
  • Recovery in real-world scenarios is accelerated because backup issues are identified and corrected proactively

Included with your first Service Blueprint Brick for a series:

  • Life Cycle Diagram depicting process modules for the service offering
  • Tutorial on "How to read a Service Blueprint"
  • Kaizen-based guide on "How to deploy a Service Blueprint module"

Included with each Service Blueprint Brick:

  • 11x17 and Legal  PDF versions (A3 version for international clients)
  • Detail Report (describing roles, systems, documents, and KPIs for the module)
  • Task Report (listing all of the onstage and backstage tasks in the process module)
  • Personalization with your logo, roles, and service automation systems

Additional features for Service Blueprint Subscription clients:

  • Editable native MS Visio version of the Service Blueprint
  • Accompanying AntFarm tools and templates such as agendas, project plans, planning tools
  • Access to online Service Blueprint training
Objectives
Entry Conditions
Exit Conditions
Process Topics
KPIs / Metrics

The goals of this process are to:

  • Periodically validate that the client's systems can be restored from backup
  • Improve the probability of a successful recovery following a system failure
  • Correct deficiencies uncovered during testing to accelerate recovery in real-world recovery scenarios

At the onset of this process:

  • Backup Management service is live for this client
  • Backup Plan has been prepared for the client's systems
  • Recovery Plan has been completed and approved
  • A recovery test has been scheduled

Upon completion of this process:

  • Test results have been reviewed with the client
  • Backup Plan and Recovery Plan have been updated with findings from the recovery test
  • Changes to the backup management system have been initiated
  • Recommendations for backup system and service upgrades, based on test findings, have been provided to the client
  • Dates for the next recovery test have been identified
  • Target platform for recovery testing has been returned to pre-test configuration (if required)

This process module includes these sub-processes:

  • 07c.01 Recovery Test Planning and Coordination
  • 07c.02 Full-scale System Restore Testing
  • 07c.03 Test Results Review
  • 07c.04 Internal System Restore Validation

These metrics and KPIs provide an indication of process performance:

  • Recovery Issues
  • Audit / Test On-time Completion Rate
  • Client Adoption Rate for Recommendations
  • Recovery Attempt Success Rate
  • Actual Recovery Time vs. RTO
  • Actual Recovery Point vs. RPO

Process Overview Diagram