MSP-07f » Device Compliance Audit

Service Blueprint Bricks » Managed Services Series

Process Details

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Process Description

To support business goals for workforce empowerment, productivity, and IT cost reduction, the Device Policy defines the standard for provisioning, configuration, and management of user devices. It includes topics such as approved applications, hardware and software configuration, security protocols, and BYOD policies. However, like all policies, a periodic audit is needed to validate that it is having the desired impact.

Module 07f, Device Compliance Audit, focuses on compliance with the device policy and on software licensing. It is designed to be performed remotely, using the hardware and software asset information available from the desktop management solution. The module covers preparation for the audit, evaluation of the current device policy, compliance evaluation, results review, and deficiency remediation.

This module consists of the Module Overview Diagram plus 4 pages of detailed process maps personalized for your company.

Benefits
Components
  • Improved compliance with the Device Policy and best practices
  • Identification and remediation of software licensing issues

Included with your first Service Blueprint Brick for a series:

  • Life Cycle Diagram depicting process modules for the service offering
  • Tutorial on "How to read a Service Blueprint"
  • Kaizen-based guide on "How to deploy a Service Blueprint module"

Included with each Service Blueprint Brick:

  • 11x17 and Legal  PDF versions (A3 version for international clients)
  • Detail Report (describing roles, systems, documents, and KPIs for the module)
  • Task Report (listing all of the onstage and backstage tasks in the process module)
  • Personalization with your logo, roles, and service automation systems

Additional features for Service Blueprint Subscription clients:

  • Editable native MS Visio version of the Service Blueprint
  • Accompanying AntFarm tools and templates such as agendas, project plans, planning tools
  • Access to online Service Blueprint training
Objectives
Entry Conditions
Exit Conditions
Process Topics
KPIs / Metrics

The goals of this process are to:

  • Assess user device compliance with the Device Policy and best practices
  • Validate that the client's software licensing complies with vendor requirements
  • Initiate proper disposition for out-of-service devices to avoid security risks

At the onset of this process:

  • The Device Compliance Audit has been scheduled
  • Device monitoring is activated and hardware and software inventory information is available
  • The Device Policy for the client has been developed and approved

Upon completion of this process:

  • Final audit report has been provided to the client
  • Updates to the Managed Services agreement have been initiated (as required)
  • Updates for the Client Device Policy have been initiated (as required)
  • Software licensing is in compliance with vendor requirements
  • Service tickets have been initiated to remediate device compliance issues
  • Proper disposition for out-of-service devices has been initiated

This process module includes these sub-processes:

  • 07f.01 Audit Scheduling and Preparation
  • 07f.02 Device Compliance Analysis
  • 07f.03 Internal Review
  • 07f.04 Device Audit Results Review
  • 07f.05 Remediation of Audit Deficiencies

These metrics and KPIs provide an indication of process performance:

  • Audit / Test On-time Completion Rate
  • Client Adoption Rate for Recommendations
  • Client Satisfaction - Periodic Relationship Survey
  • Critical Items Missed in Audits
  • Device Policy Compliance
  • Patch Level / Firmware Compliance

Process Overview Diagram