PROJ-06c » Test Results Review and Remediation

Service Blueprint Bricks » IT Projects Series

Process Details

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Process Description

The purpose of testing is to surface issues and defects in the technology solution before cutover and Go-Live. Some of these issues are of greater severity, and must be resolved prior to Go-Live. If necessary, less-severe issues can be resolved post Go-Live.

In IT Projects Module 06c, Test Results Review and Remediation, results of both System Testing and User Acceptance Testing are reviewed with the client and serious deficiencies are prioritized as “Go-Live Critical”. Following remediation of go-live critical deficiencies, the client signs off on testing and agrees to move forward to the next project activity.

This module consists of the Module Overview Diagram plus 3 pages of detailed process maps personalized for your company.

Benefits
Components
  • Critical testing deficiencies are remediated prior to go-live
  • Client is confident in moving forward with cutover and go-live

Included with your first Service Blueprint Brick for a series:

  • Life Cycle Diagram depicting process modules for the service offering
  • Tutorial on "How to read a Service Blueprint"
  • Kaizen-based guide on "How to deploy a Service Blueprint module"

Included with each Service Blueprint Brick:

  • 11x17 and Legal  PDF versions (A3 version for international clients)
  • Detail Report (describing roles, systems, documents, and KPIs for the module)
  • Task Report (listing all of the onstage and backstage tasks in the process module)
  • Personalization with your logo, roles, and service automation systems

Additional features for Service Blueprint Subscription clients:

  • Editable native MS Visio version of the Service Blueprint
  • Accompanying AntFarm tools and templates such as agendas, project plans, planning tools
  • Access to online Service Blueprint training
Objectives
Entry Conditions
Exit Conditions
Process Topics
KPIs / Metrics

The goals of this process are to:

  • Prioritize testing issues for resolution
  • Develop an agreed-upon list of issues which must be remediated prior to Go-Live
  • Remediate Go-Live issues and get client agreement to move forward

At the onset of this process:

  • Testing is complete; client has confirmed that testing exit criteria has been met
  • Test documentation has been updated and posted

Upon completion of this process:

  • Go-live Critical issues discovered during testing have been remediated
  • All remaining issues have been prioritized for resolution following Go-Live
  • Change Requests have been initiated for system design changes resulting from testing issues
  • Project Change Orders have been initiated for out-of-scope changes
  • Client has agreed to move forward

This process module includes these sub-processes:

  • 06c.01 First-Pass Issue Remediation
  • 06c.02 Test Results Review Session
  • 06c.03 Go-Live Issue Remediation and Testing Sign off

These metrics and KPIs provide an indication of process performance:

  • Go-Live Issues
  • Client Participation Level For Pilot And Acceptance Testing
  • Compliance With The Project Methodology
  • On-time Go-Live Rate
  • Rework Resulting From Solution Design Errors
  • Rework Resulting From Installation Or Configuration Errors

Process Overview Diagram