SALES-08c » Application Portfolio Assessment

Service Blueprint Bricks » Sales and Marketing Series

Process Details

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Process Description

If a customer has been in business for some time, they may have older or custom-built applications which might not be compatible with a target cloud platform. The potential for compatibility issues increases as the application portfolio becomes more complex. As the customer contemplates migrating to cloud-based solutions, they must understand the potential compatibility issues along with the extent of the necessary remediation.

SALES Module 08c, Application Portfolio Assessment, describes a service offering to assist the customer in understanding potential cloud compatibility issues and develop a strategy to remediate them. At the same time, this assessment surfaces applications in the inventory which are no longer needed and can be sunset or retired. The assessment also identifies applications which should be upgraded to improve supportability or resolve compatibility issues.

The centerpiece of this process is a walkthrough of the application inventory, the Application Portfolio Review. In this review, applications are classified by importance to the business and then assessed for licensing issues, potential for retirement, or upgrade. For those applications with cloud compatibility issues, the provider works with the customer to develop a remediation strategy. In the event that an application's compatibility with the cloud platform is unknown, it is tested, and if found incompatible, a remediation strategy is defined.

The deliverable to the customer from this assessment is a comprehensive definition for the future state of their application portfolio.

This module consists of the Module Overview Diagram plus 7 pages of detailed process maps personalized for your company.

Benefits
Components
  • Customer's application portfolio has been simplified by removing applications no longer needed
  • Customer has a strategy to address applications which have cloud compatibility issues
  • Cloud migration issues are reduced

Included with your first Service Blueprint Brick for a series:

  • Life Cycle Diagram depicting process modules for the service offering
  • Tutorial on "How to read a Service Blueprint"
  • Kaizen-based guide on "How to deploy a Service Blueprint module"

Included with each Service Blueprint Brick:

  • 11x17 and Legal  PDF versions (A3 version for international clients)
  • Detail Report (describing roles, systems, documents, and KPIs for the module)
  • Task Report (listing all of the onstage and backstage tasks in the process module)
  • Personalization with your logo, roles, and service automation systems

Additional features for Service Blueprint Subscription clients:

  • Editable native MS Visio version of the Service Blueprint
  • Accompanying AntFarm tools and templates such as agendas, project plans, planning tools
  • Access to online Service Blueprint training
Objectives
Entry Conditions
Exit Conditions
Process Topics
KPIs / Metrics

The goals of this process are to:

  • Inventory the customer's applications and assess cloud compatibility
  • Sunset applications no longer needed
  • Identify upgrades which improve supportability and cloud compatibility
  • Determine the remediation required for incompatible applications

At the onset of this process:

  • Customer has elected to conduct the Application Portfolio Assessment and has approved the Statement of Work
  • Discovery is complete and the discovery workbook has been updated with the findings

Upon completion of this process:

  • Customer Application Portfolio is finalized
  • Assessment deliverables have been provided to the customer and archived in {Client Folder}
  • The project in {Pro Svcs Auto} has been closed
  • The client satisfaction survey for the assessment has been sent

This process module includes these sub-processes:

  • 08c.01 Assessment Scheduling and Preparation
  • 08c.02 Application Discovery and Analysis
  • 08c.03 Application Portfolio Review
  • 08c.04 Sunset Impact Analysis
  • 08c.05 Upgrade Impact Analysis
  • 08c.06 Compatibility Testing

These metrics and KPIs provide an indication of process performance:

  • Client Spend Share
  • Closed Opportunity Size
  • Conversion Ratio: Assessments to Closed-Won
  • Client Adoption Rate for Recommendations
  • Client Satisfaction - Business Value of Assessments and Workshops

Process Overview Diagram