Managed Services Architecture

This is AntFarm's high-level modular architecture for Managed Services processes

Each of the service delivery areas depicted in the diagram is broken down into individual process modules, or “Service Blueprint Bricks”.  The catalog of the published Service Blueprint Bricks is shown below.

Service Architecture - Managed Services

Managed Services Catalog

Click on the links below for detailed information

Full Managed Services Catalog

(shipping bricks are in green)

MSP-01

Transition and Activation

MSP-03

Service Ticket Management

MSP-04

Service Requests and Incidents

MSP-05

IT Systems Management

MSP-07

Audits and Tests

MSP-08

Technical Account Management

MSP-09

Strategic IT Planning

MSP-10

Service Control

MSP-11

Service Cancellation