Build competitive advantage through growth and maintenance of intellectual capital
Tribal Lore Vault
Capture and grow your Intellectual Capital for competitive advantage
Intellectual Capital Is Your Differentiator… And It’s At Risk…
For IT Solution Providers, the market is very crowded and highly competitive. From the customer’s standpoint, providers are all trying to pitch the same products and services.
Your sole real source of differentiation in a crowded market is your Intellectual Capital
It defines who you are, what you sell, and how you deliver it. It is the “value-add” you bring to the table. It converts a product in a box into a solution that solves a business problem.
Your business is rusting…
Unfortunately, this critical asset of your business erodes daily through neglect.
- Much of your intellectual capital is “Tribal Knowledge”. It is not documented, but handed down by word of mouth from employee to employee. Information is lost in translation and retelling.
- Where documentation does exist, it is typically tough to find. Employees end up hording their own copies of documents and templates, updating them without sharing lessons learned.
- When seasoned employees leave, critical knowledge and business value go out the door with them.
Your proprietary intellectual knowledge rusts when not maintained, and your business suffers. You are not as competitive or efficient, and you do not serve your customers as well.
Transaction-based PSA systems are not designed to capture the knowledge required to build business value and competitive advantage.
Tribal Lore Vault is a Service Knowledge Portal
AntFarm designed the Tribal Lore Vault exclusively for you, the IT solution provider – addressing your unique knowledge management needs. It is a central repository for all of your intellectual capital, filling gaps not addressed by service automation systems.
Information in the vault covers your entire ecosystem: knowledge about your company, what it does, and how it operates (Tribal Knowledge), knowledge about your customers, and knowledge about your vendors and their technology.
Tribal Lore Vault Benefits …
The core of the Tribal Lore Vault is the powerful M-Files® dynamic content management platform. M-Files simplifies access to the knowledge your team needs through descriptive metadata, customizable views, and rich search capabilities.
The Tribal Lore Vault is a hosted solution and requires very limited implementation effort. If you already have AntFarm Service Blueprints, we will import them into the vault for you, giving you a jumpstart on creating your process inventory.
There are no large up-front capital costs and the recurring expense scales with your needs. You can add either full-use or read-only licenses for your team, depending on the level of access required.