3 Crucial Knowledge Areas
When not properly maintained, your intellectual capital rusts. It’s out of date, incomplete, and falls out of use. The result is lost competitive advantage.
The Tribal Lore Vault is a service knowledge portal designed explicitly for IT solution providers – addressing their unique knowledge management needs. It is a central repository for all of a solution provider’s intellectual property, filling gaps not addressed by service automation systems.
Service knowledge managed in the Tribal Lore Vault encompasses all three areas of your ecosystem:
Knowledge about your company, what it does, and how it operates (Tribal Knowledge)
Knowledge about your customers, their business environment, and their preferences for service delivery
Knowledge about your vendors, the products and services they provide, and the working relationship you have with them