PROJ-08a » Cutover and Support Planning

Service Blueprint Bricks » IT Projects Series

Process Details

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Process Description

The primary goal for migration and cutover is accelerating time to value for the client - providing them timely, usable access to their new technology - while minimizing the risk of adverse business impact.

Whether cutover is a few simple steps or a complicated, highly orchestrated process, proper planning eliminates forgotten steps and ambiguous responsibilities.

Project Module 08a, Cutover and Support Planning, describes the development of a comprehensive cutover plan, addressing sequence, timeline, and rollback (just in case). The resulting plan is reviewed and approved by the client, ensuring their buy-in. In the final section of the module, any remaining information required for post-live support is obtained from the client.

This module consists of the Module Overview Diagram plus 5 pages of detailed process maps personalized for your company.

  • Proper planning reduces go-live issues
  • Improved client understanding and buy-in for the cutover plan

Included with your first Service Blueprint Brick for a series:

  • Life Cycle Diagram depicting process modules for the service offering
  • Tutorial on "How to read a Service Blueprint"
  • Kaizen-based guide on "How to deploy a Service Blueprint module"

Included with each Service Blueprint Brick:

  • 11x17 and Legal  PDF versions (A3 version for international clients)
  • Detail Report (describing roles, systems, documents, and KPIs for the module)
  • Task Report (listing all of the onstage and backstage tasks in the process module)
  • Personalization with your logo, roles, and service automation systems

Additional features for Service Blueprint Subscription clients:

  • Editable native MS Visio version of the Service Blueprint
  • Accompanying AntFarm tools and templates such as agendas, project plans, planning tools
  • Access to online Service Blueprint training
Entry Conditions
Exit Conditions
Process Topics
KPIs / Metrics

The goals of this process are to:

  • Reduce the risk of cutover issues and adverse business impact
  • Obtain client buy-in for the cutover sequence and timeline
  • Familiarize the client with their responsibilities for data migration and cutover
  • Gather the information necessary for effective post-live support

At the onset of this process:

  • Draft plans for Data Migration and Cutover are complete
  • Test Plan and test success criteria are complete

Time-base triggers for this process:

  • Approximately 1 to 2 Weeks prior to Cutover: final Cutover Planning

Upon completion of this process:

  • Migration and Cutover plans are reviewed with the client and approved
  • Information required for Service Desk setup is complete

This process module includes these sub-processes:

  • 08a.01 Cutover Planning
  • 08a.02 Cutover Plan Review
  • 08a.03 Support Planning

These metrics and KPIs provide an indication of process performance:

  • Go-Live Issues
  • Actual vs. Planned Schedule
  • Business Impact of Technology Deployment On The Client
  • Client Satisfaction - Service Activation
  • Compliance With The Project Methodology
  • On-time Project Milestones

Process Overview Diagram