AntFarm, Inc.
AntFarm, Inc.
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Service Blueprint Bricks

Build a robust process framework, one brick at a time

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The dynamics for IT services have changed

 

The “service factory” has replaced the “craftsman” model historically associated with IT services.

In the new model, business processes and tools enable a provider to scale rapidly while maintaining high service levels.

Lack of a process framework is a hurdle to growth and profitability

As an IT Solution Provider, you must differentiate yourself through both value and delivery. 

The challenge becomes building a process framework that consistently delivers value to the customer while eliminating wasted effort that erodes profitability.  It is hard to find expertise and time, even in a large company, to develop and implement repeatable processes.

Without well-documented processes, it is tough to drive both profitability and value in your services.  Passing on service practices as “tribal knowledge” will no longer enable you to remain competitive.

 

Learn more about building a robust process framework

Learn More

Guys building framework

Service Blueprint Bricks

AntFarm’s Service Blueprint Bricks are modular service delivery processes that fit together seamlessly to create the framework for a comprehensive service offering.

Each self-contained process module (or “brick”) displays the storyboard for how to deliver an element of the offering.

Benefits of the Service Blueprint Brick approach …

Modular Approach

Build a comprehensive, high-value, offering one “brick” at a time

Industrial Strength

Robust processes, based on our work with many solution providers

Template Library

Service plans, agendas, & checklists complement the blueprints

Take a tour of a Service Blueprint Brick

[MSP-03a] » Service Call Intake » Overview diagram
Process Overview Diagram
[MSP-03a] » Service Call Intake » Service Blueprint format
Service Blueprint Layout
[MSP-03a] » Service Call Intake » Page 1 Workflow Detail
Workflow Details

We have Service Blueprint Bricks in these areas...

Managed Services

Service Architecture - Managed Services

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Process modules

IT Projects

Service Architecture - Sales and Marketing

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Process Modules

Cloud Migration

Service Architecture - Cloud Onboarding

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Process Modules

Sales and Marketing

Service Architecture - Sales and Marketing

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Process Modules

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AntFarm, Inc.
700 Old Roswell Lakes Parkway
Suite 100
Roswell, GA 30076

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email: info@antfarm-inc.com
phone: 1-888-AntFarm (268-3276)

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