Service Blueprint Bricks

Build a robust process framework, one brick at a time

The dynamics for IT services have changed

The “service factory” has replaced the “craftsman” model historically associated with IT services.

In the new model, business processes and tools enable a provider to scale rapidly while maintaining high service levels.

Lack of a process framework is a hurdle to growth and profitability

As an IT Solution Provider, you must differentiate yourself through both value and delivery.

The challenge becomes building a process framework that consistently delivers value to the customer while eliminating wasted effort that erodes profitability. It is hard to find expertise and time, even in a large company, to develop and implement repeatable processes.

Without well-documented processes, it is tough to drive both profitability and value in your services. Passing on service practices as “tribal knowledge” will no longer enable you to remain competitive.

Learn more about building a robust process framework

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Service Blueprint Bricks

AntFarm’s Service Blueprint Bricks are modular service delivery processes that fit together seamlessly to create the framework for a comprehensive service offering.

Each self-contained process module (or “brick”) displays the storyboard for how to deliver an element of the offering.