Service Blueprint Bricks

Build a robust process framework, one brick at a time

The dynamics for IT service delivery have changed.

In the new model, business processes and tools define a provider's ability to seamlessly scale its customer base while maintaining consistently high service levels.

The "craftsman" model historically associated with IT services is being displaced by the "factory" model.

Lack of a process framework is a hurdle to services growth and profitability

As an IT Solution Provider, you must be able to differentiate yourself through both value and delivery. If you are like most solution providers, you have begun to introduce at least some processes into your delivery model.

The challenge becomes establishing a process framework that encompasses the entire service offering and serves as the foundation for educating current and future team members on best practices for service delivery.

Passing on service practices as "tribal knowledge" will no longer enable you to remain competitive.

Service Blueprint Bricks

AntFarm’s Service Blueprint Bricks are modular service delivery processes that fit together seamlessly to create the architecture for a comprehensive service offering.

Each self-contained process module (or "brick") displays the storyboard for how to deliver an element of the offering.