Gain competitive advantage through knowledge management
Tribal Knowledge is a Critical Business Asset
It defines who you are, what you sell, and how you deliver it
It is the “value-add” you bring to the table
And, it enables you to solve client business needs better than others
Tribal Knowledge is your intellectual capital …
It’s what you’ve documented in service descriptions, delivery procedures, marketing collateral, and document templates. It’s also what your team knows that they haven’t documented yet.
Preserving and growing intellectual capital is essential for market differentiation, growth, and sustained performance.
Learn more about getting a grip on your Tribal Knowledge
Intellectual capital is perishable…
When not documented, it’s handed down by word of mouth. Key elements are lost in translation and retelling. When seasoned employees leave, critical knowledge and business value go out the door with them.
If service documentation is not easy to find, employees waste time finding it or hoard their own copies. The opportunity to share lessons learned is lost.
When your intellectual capital is not maintained, your business suffers. And, you are less competitive.
Tribal Vault is a Service Knowledge Portal
AntFarm designed the Tribal Vault exclusively for you, the IT solution provider – addressing your unique knowledge management needs. It is a central repository for all of your intellectual capital, filling gaps not addressed by service automation systems.
Information in the Tribal Vault covers your entire ecosystem:
- knowledge about your company, what it does, and how it operates
- knowledge about your customers and their preferences, and
- knowledge about your vendors and their technology.